USER SUPPORT

Our team supports your team in an approachable, friendly, and respectful way. Without the need for technical jargon, we can assist with day-to-day IT questions and issue resolution. We also manage the new employee on-boarding process, as well as the off-boarding procedures.

Stabilize the IT budget with a fixed monthly management fee and accurate project proposals. Managed IT support gives you the power of a full-service IT department at your disposal without unpredictable cost fluctuations.

Let Us Help Your Business
Give those hours wasted on IT support problems back to your employees and create a lasting impression on your clients through superior technology services and customer care.

Contact Us today to find out how Paradigm can help your business!

 NETWORK​

If your network is not working, you are not working. Employees need consistent Internet, server, and printer/scanner access. Paradigm designs, builds, optimizes, scales and maintains your local area wired/wireless network, firewalls, and wide-area network platforms.

Increase performance and productivity with IT managed services through better uptime across your infrastructure. By continuously monitoring and addressing issues before they spiral into employee inefficiencies and lost revenue, IT managed services prevent companies from experiencing downtime.

 COMPUTERS

Paradigm provides Managed IT service support for the wide variety of devices your users have, including desktops, laptops, tablets and mobile devices. This includes remote monitoring, management, and troubleshooting, as well as procurement, configuration, and deployment.


Make IT a Strategic Asset by staying on top of the latest advances. As your IT managed service provider we will proactively keep you informed of new technologies and how your organization will benefit.
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Prevent frustration by speaking with our friendly help desk team whenever you have a question or are experiencing an IT issue. A local team makes all the difference. Our managed IT services San Francisco based team can remotely assist your company no matter where your office is located.

DATA PROTECTION

Protecting company data and intellectual property is key. We will manage the daily protection of your data and ensure that data can be retrieved when required. Our team can also create a comprehensive business continuity & disaster recovery plan so your business can continue even after a disaster.

EMAIL SUPPORT

Email is a critical component of any organization. Protecting your inbox against spam and viruses, ensuring emails flow in and out, keeping distribution groups current, making email mobile-accessible, and archiving email to ensure compliance regulations is imperative.

Make informed IT decisions through the advice and know-how of our engineers. Leverage the collective knowledgebase of our dedicated managed IT support and services team who have thoroughly assessed your company’s needs.

 SERVERS

Keep critical data available to your business through proactive monitoring and management of your physical and virtual servers. Paradigm provides service support for a wide range of onsite and cloud-based technologies including the full range of Microsoft Server products, Apple, VMware and Citrix.

Computer Support and Remote Tech Support

Tech support is the backbone of Paradigm Computer Group and we pride ourselves on providing excellent service to our clients. Tech support can be divided into two main components: Remote and Onsite

Managed IT Services:

The Benefits of Choosing Paradigm

Remote IT Support

Day or Night we are ready to respond to your issue. Rest assured you can call us to speak with a Support Engineer live or email us at support@paradigmpcgroup.com, which will automatically be routed to one of our Engineers. We take the worry out of your infrastructure.  Often times we will be able to identify and solve a problem before you even knew it happened!

Onsite IT Support

Onsite support is primarily required when there are physical repairs that must be made to the technology equipment. Our onsite field techs are always dressed professionally and bring a personable attitude to your office. While in the office, the techs will not only be able to fix any issues but will be available to train your staff on how to best utilize your technology. Often times our techs need to be onsite to conduct proactive maintenance on your systems. This proactive maintenance will increase your system’s uptime and improve functionality.

Manage IT Services and Support

Implementing Managed IT Services into your business is the practice of outsourcing the daily management responsibilities of IT support, and functions as a strategic method to improve operations and stabilize expenses. We will optimize and maintain your technology infrastructure with the consistency and reliability of Managed IT Services.

When you work with Paradigm, our team is your team. Your company will have an IT Department comprised of:


  • A dedicated contact for technical account management, project management, IT forecasting and budget planning, and network/security report analysis.
  • An onsite Systems Engineer as your main point of contact to assist end users, execute projects, implement solutions, and manage and maintain your computers, network, and virtual/physical servers.
  • Backup Systems Engineers to assist with projects, run network and security reports, develop documentation and network maps, and fill-in when necessary.
  • A Network Operations Controller, along with our proactive monitoring system, to remedy any breakdown within business-critical applications before productivity is lost.​ 



​ IT Solutions